Frequently Asked Questions
What Payment Methods Do You Accept?
We currently accept the following payment methods:
- Visa
- American Express
- Mastercard
- Discover
- Apple Pay
- Google Pay
- Meta Pay
How Long Until I Receive My Order?
After your order has been placed, please allow 24-72 hours to be processed. Once your order has been processed, you can expect your order to arrive within 7-10 business days.
How Can I Contact You If Needed?
For any type of customer support, please contact us at:
Company Hours:
Monday-Friday, 9 AM - 5 PM
Disclaimer: We are a small business, shipping & handling times may be delayed during holiday season (Q4). Please try to order items with plenty of time ahead to ensure the receiver gets all their gifts and we have happy customers!
What Is Your Return Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mentalwellth.info.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@mentalwellth.info.
What Is Your Refund Policy?
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mentalwellth.info.